MTA Customer Service is getting more inconvenient, worse in waiting and less friendly.

Before COVID, token booth clerks could take cash purchases, transfer card values, and be of service helping straphangers. My mother got a new MTA Reduced-Fare MetroCard. The expiring one has money in it, so I asked my token booth clerk to help. No luck. I could mail it in for a refund or visit a … Read more

Republicans are to stop and kill congestion pricing!

Passed April 1, 2019 in Albany’s budget bill (same bill as Bail Reform), drivers are expected to pay an additional toll between $9 and $23 below 60th Street or $14 to $35 by mail starting 2021. Thanks to COVID, implementation has been delayed. Update: July 1, 2022. MTA announced it was ready to implement the … Read more