Access A Ride (AAR) MTA’s transportation for people with disabilities

You may be eligible for Access-A-Ride if:

• you have a disability that prevents you from using accessible buses or subways for some or all of your trips, and
• if your needs match the ADA’s requirements.
• You could also be eligible if you’re recovering from surgery, have a long-term condition, or are seeking Paratransit Service during your visit to NYC.

While applying for AAR, you will be asked to show whether you can:

• go up or down subway stairs,
• travel to a subway or bus station,
• get on, ride, and exit a subway or bus,
• and ride or navigate the bus or subway system on your own.

3. What you need to include

You will need medical documents that prove your transportation-related disability.

4. How to apply

Here are your options.

Apply by phonehide this list

1. Call to schedule an appointment at an assessment center to see if you’re eligible for AAR.
   • If calling from the NY metro area and adjacent counties, call 877-337-2017.
   • From other area codes, call 718-393-4999.
   • Interpretation services are available if your preferred language is not English.
   • For the hearing impaired (TTY), call AAR using a preferred relay service or the free 711 service relay.
2. Complete the application form.
   • After completing step 1 above, you will get an AAR application form in the mail. Complete and bring the form with you to your scheduled assessment.
3. Attend your physical assessment.
   • At your in-person assessment, you will have a personal interview with a healthcare professional as well as functional testing.
   • You can schedule a free Paratransit ride to and from your assessment, if you need.
4. You will get a decision about your eligibility in the mail. 
   • If you are eligible, information for booking rides on AAR will be included.
   • If you are denied or given conditional eligibility, you can appeal the decision within 60 days of being notified.
   • It takes around three weeks for a decision to be made. If you have not received a decision after weeks, you can call AAR at 877-337-2017 to check.

E-Hail pilot program participants are selected from the Access a Ride database.